Terms and Conditions

These terms and conditions describe the basis on which you can use our website. Please read this document carefully as it contains important information.


This site is owned, maintained and operated by Caritas St Joseph's. Registered office: St Joseph's Pastoral Centre, St Joseph's Grove, the Burroughs, Hendon, NW4 4TY

If you have any questions, comments or complaints about these terms and conditions please contact Gail Williams, Centre Manager, Caritas St Joseph's, St Joseph's Pastoral Centre, St Joseph's Grove, the Burroughs, Hendon, NW4 4TY

Ownership of rights

All rights, including copyright, on this website are owned by or licensed to Caritas St Joseph's. Any use of this website or its contents, including copying or storing it or them in whole or in part, other than for your own personal, non - commercial use is prohibited with permission from Caritas St Joseph's. You may not modify, distribute or re-post anything on this website for any purpose.

Accuracy of Content

Caritas St Joseph's has taken great care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at the time of publishing and all products have been fairly described. All prices are displayed inclusive of Value Added Tax. Packaging may vary from that shown. Weights dimensions and capacities given are approximate but every care is taken to ensure the greatest degree of accuracy. We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on the monitor you are using, we cannot guarantee that your monitor's display of any colour will accurately reflect the colours of our product on delivery.

Damage to your computer

Caritas St Joseph's has installed robust and up to date technology to ensure its websites are free from viruses or defects. We cannot guarantee, however, that use of this website or any websites which may be accessible through it, will not cause damage to your computer. It is your responsibility to ensure that your computer has the right software installed to protect it and screen out anything that may damage it. Caritas St Joseph's shall not be liable to any person or organisation for any loss or damage which may affect any computer equipment as a result of using this website.


All product displayed on the website is subject to availability. We will inform you by email as soon as possible if the goods you have ordered are not available.

Delivery Charges

We use this pdf as a guideline. Delivery Charges for larger items will be advised on purchase.

If you wish to return an item, please contact us for advice.

Acknowledgement and Acceptance of order

We will notify you by email as soon as possible to confirm receipt of your order. Our acceptance of your order will take place upon despatch of the product(s) ordered.

Cancellation Right

Under The Consumer Protection (Distance Selling) Regulations 2000, you have the right to cancel your order within seven working days of receipt of goods.

Cancellations and Returns

You can amend your order or correct errors up to the point where you click edit on the final page of the ordering process.

If you wish to change your order after that, please contact us on +44 208 202 3999 (9.00am to 5.00pm Monday-Friday) and we will try to help you. If you amend your order, you may find that this may cause changes in the pricing and the delivery charges of your purchase.

If you wish to return goods for a refund, they must be returned in resalable condition at your cost.

For a "goodwill" refund (i.e. where there is no legal right to a refund or exchange under the Consumer Protection (distance Selling) regulations or otherwise) you can return any item for a refund, provided there is proof of purchase, within 14 days of receipt of the goods. This policy does not affect your legal rights under the Consumer Protection Regulations or other regulations. Please note that goods must be returned at your expense.

Changes to Terms and Conditions

We reserve the right to make changes to the terms and conditions from time to time.

Law, Jurisdiction and language

This website and all its content is governed by and construed to be in accordance with English Law and is within the exclusive jurisdiction of the courts of England and Wales.

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